Privacy Policy
We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how Aloy Hybrid Battery (operated by GAM HYBRID INC)—your trusted provider for refurbished hybrid batteries and hybrid battery replacements—collects, uses, and protects your data.
1. Information We Collect
We may collect various types of personal data, including but not limited to:
- Name
- Contact details (including phone number)
- Mailing and delivery addresses
- Email address
- Birthday
- Shopping or browsing behaviors
- Voice recordings (from customer service calls)
- Network and device data (e.g., IP address)
- Information obtained through cookies and tracking technologies
2. How We Collect Your Personal Data
We collect your data when you:
- Register an account on our website.
- Use our services (e.g., newsletter subscriptions or SMS updates).
- Browse our products, refurbished batteries, and replacement services.
- Accept cookies and tracking technologies.
- Interact with our customer service team.
- Engage with us on social media.
- Make purchases, schedule battery replacements, or participate in promotions.
3. How We Use Your Data
We use your data for purposes necessary to provide our services, including:
- Processing orders and payments.
- Scheduling and delivering battery replacement products or services.
- Communicating with you regarding your orders or appointments via email or SMS.
- Personalizing your experience.
- Monitoring and enforcing terms and conditions.
- Administering marketing and research activities.
- Complying with applicable laws and regulations.
4. SMS Consent and Mobile Data Sharing (Important)
We highly value your privacy regarding mobile communications. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing Your General Data
Excluding SMS opt-in data as stated in Section 4, we may share your other general data with:
- Our employees and representatives.
- Payment processors and logistics providers.
- Business partners or vendors.
- Professional advisers, bankers, and auditors.
- Service providers (e.g., cloud storage, general marketing).
- Others authorized by you.
6. Access and Correction
You can access and correct some personal data in your user account. For data not editable through your account, you can request access and corrections by contacting us. We will respond within 30 days, as permitted by law.
7. Withdrawal of Consent & SMS Opt-Out
- General Marketing: You can withdraw consent for marketing communications through the provided options or by contacting our Customer Service team. It may take up to 14 days to reflect your withdrawal in our systems.
- SMS Messaging: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. If you experience issues, reply with HELP for assistance.
8. SMS/Text Message Program Details
Users can opt-in to receive SMS/text messages from GAM HYBRID INC (Aloy Hybrid Battery) by explicitly checking a consent box on our website contact or quote forms. By opting in, you agree to receive transactional alerts, appointment reminders, and customer care updates regarding our hybrid battery services. Message frequency varies based on your interaction with us. You can opt-out of our SMS program at any time by replying STOP. For assistance, reply HELP.
9. Administration and Security
You are responsible for ensuring your data is accurate and up-to-date. While we take industry-standard security measures to protect your data, we cannot guarantee absolute security due to factors beyond our control.
10. Data Retention and Destruction
We retain data as needed for legal or business purposes. When no longer required, we ensure its deletion or anonymization.
11. Cookies and Tracking Technologies
We use cookies to collect information about your browsing and purchasing behaviors. You can manage cookie preferences in your browser settings for your convenience.
12. Third-Party Services
We may use Google Analytics and Facebook Insights. You can opt out of Google Analytics, Google Optimize, and Facebook ads based on your preferences.
13. Your Rights
You have rights regarding your data, including access, correction, erasure, restriction of processing, data portability, and objection to automated decision-making.
14. Image Usage Disclaimer
We make every effort to use only royalty-free and properly licensed images on our website, particularly in relation to car visuals and related content. If any copyrighted image is unintentionally used, it is purely by mistake and not a deliberate act. We fully respect the rights of content creators and copyright holders, and we are committed to promptly addressing any concerns. If you believe an image has been used in error, please contact us so we can take immediate corrective action.
15. Updates to Privacy Policy
We review and update our Privacy Policy periodically. By using our services, you agree to the latest version of this policy.
16. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
GAM HYBRID INC (Aloy Hybrid Battery)
Address: 4910 47TH AVE, WOODSIDE, NY 11377-5441
Phone: (800) 471-9882
Email: support@aloyhybrid.com
Thank you for choosing us. Your trust and privacy are essential to us.