1. Information We Collect
We may collect various types of personal data, including but not limited to:
- Contact details
- Mailing and delivery addresses
- Email address
- Shopping or browsing behaviors
- Voice recordings (from customer service calls)
- Network and device data (e.g., IP address)
Information obtained through cookies and tracking technologies
2. How We Collect Your Personal Data
We collect your data when you:
- Register an account on our website
- Use our services (e.g., newsletter subscriptions)
- Browse our products and services
- Accept cookies and tracking technologies
- Interact with our customer service team
- Engage with us on social media
Make purchases or participate in promotions
3. How We Use Your Data
We use your data for purposes necessary to provide our services, including:
- Processing orders and payments
- Delivering products or services
- Communicating with you
- Personalizing your experience
- Monitoring and enforcing terms and conditions
- Administering, marketing, and research activities
Complying with applicable laws and regulations
4. Sharing Your Data
We may share your data with:
- Our employees and representatives
- Payment processors
- Logistics providers
- Business partners or vendors
- Professional advisers, bankers, and auditors
- Service providers (e.g., cloud storage, marketing)
Others authorized by you
5. Access and Correction
You can access and correct some personal data in your user account. For data not editable through your account, you can request access and corrections by contacting us. We’ll respond within 30 days, as permitted by law.
6. Withdrawal of Consent
You can withdraw consent for marketing communications through the provided options or by contacting our Customer Service team. It may take up to 14 days to reflect your withdrawal in our systems.
7. Administration and Security
You’re responsible for ensuring your data is accurate and up-to-date. As we take security measures to protect your data, but we can’t guarantee absolute security due to factors beyond our control.
8. Data Retention and Destruction
We retain data as needed for legal or business purposes. When no longer required, we ensure its deletion or anonymization.
9. Cookies and Tracking Technologies
10. Third-Party Services
We may use Google Analytics and Facebook Insights. You can opt out of Google Analytics, Google Optimize, and Facebook ads based on your preferences.
11. Your Rights
You have rights regarding your data, including access, correction, and erasure, restriction of processing, data portability, and objection to automated decision-making.
Thank you for choosing us. Your trust and privacy are essential to us.